Quick overview
Learn the general identity-verification flow and how to reduce common document or OTP problems.
Step-by-Step
Follow These Steps
Use your own details
Enter identity and mobile information that belongs to you.
Follow the in-app checks
Complete the current identity steps exactly as displayed.
Use clear documents
Make sure required document images are readable and not cropped.
Review information before submission
Check names, numbers and dates before confirming.
Contact support if verification remains blocked
Use official support for account-specific verification issues.
Why Verification Matters
Identity verification helps financial services confirm who is opening an account and can be required for regulatory, security and account-limit reasons.
Common Verification Problems
Incorrect personal data, poor document images, mobile-number mismatches or connectivity issues can prevent successful verification. Avoid repeatedly changing correct information just to pass a check.
Quick Answers
Frequently Asked Questions
Use the identity document required by the current YAP onboarding flow and do not use another person's credentials.
Processing, connectivity or information checks can take time. Use official support if the status remains unresolved.
Continue with the YAP Guides
Use the next guide you need and always confirm time-sensitive account, fee and security details in the current YAP app.
View All Guides →